Shipping Policy

Fulfillment and Shipping

  1. Processing Time: We strive to process orders promptly. Most orders are processed within 2-3 business days. However, during peak seasons or special promotions, processing times may be slightly longer.

  2. Shipping Methods: We offer shipping option for our customers in Finland:

    • Standard Shipping: Estimated delivery time is 3-5 business days.

  3. International Orders: We also ship internationally. Please note that international shipping times may vary based on the destination.

Shipping Costs

  1. Standard Shipping (Within Finland):

    • Orders under €50: €5.99

    • Orders €50 and above: Free shipping

  2. International Shipping:

    • Shipping costs will be calculated at checkout based on the destination and package weight.

Missing or Damaged Packages

  1. Missing Packages: If your package doesn’t arrive within the estimated timeframe, please contact our customer support. We’ll investigate and assist you promptly.

  2. Damaged Packages: If your order arrives damaged, take photos of the packaging and items. Contact us within 48 hours, and we’ll arrange a replacement or refund.

Restrictions and Exclusions

  1. Restricted Items: Some items (e.g., hazardous materials) cannot be shipped internationally. Please check the product description for any restrictions.

  2. Customs and Duties: International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Returns and Refunds

  1. For information on returns and refunds, please refer to our Return Policy.

Contact Us

If you have any questions or need assistance, feel free to reach out to our customer support team at support@pegiarttek.com.

Return Policy

Eligibility

  1. We want you to be completely satisfied with your purchase. If you’re not, we accept returns within 30 days from the date of delivery.

  2. To be eligible for a return, the item must be in its original condition:

    • Unworn (for jewelry)

    • Undamaged

    • In its original packaging

How to Initiate a Return

  1. Contact Us: If you wish to return an item, please contact our customer support at support@pegiarttek.com. Provide your order number and details about the item you’d like to return.

  2. Return Authorization: Our team will guide you through the return process and provide a return authorization number (RMA). Please include this RMA number with your return package.

Return Shipping

  1. Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged during transit).

  2. Packaging: Pack the item securely to prevent damage during return transit. We recommend using the original packaging.

  3. Tracking: Use a trackable shipping method and retain the tracking number for reference.

Refunds

  1. Processing Time: Once we receive your return, we’ll inspect the item. If it meets the eligibility criteria, we’ll process your refund within 5 business days.

  2. Refund Method: Refunds will be issued to the original payment method used during purchase.

Exclusions

  1. Non-Returnable Items:

    • Custom-made or personalized items

    • Earrings (for hygiene reasons)

  2. Sale Items: Sale or discounted items are eligible for exchange or store credit only.

Contact Us

If you have any questions or need further assistance regarding returns, feel free to reach out to our customer support team at support@pegiarttek.com.